Customer service

We ship all orders on time. Unfortunately, in some cases, delivery may take a little longer. Normally, it will then be delivered within a few days anyway.

If your order is placed before 5 PM, we will ship it the same day.

In most cases, we send your order by mailbox mail without track and trace. If your order is sent by parcel, you will receive a track and trace in your email.

We ship all orders with Post NL. This is usually done by mailbox mail. Therefore, you do not need to stay at home. If your order does not fit through the mailbox, we will send it by parcel, and you will receive a track and trace code in your email. View all shipping info here.

We have selected the best payment methods for you. For some payment methods, you pay transaction fees. View all payment info here.

– iDEAL
– Afterpay
– Apple Pay (€0.95 transaction costs)
– PayPal (3% transaction costs)
– MasterCard/Visa
– MisterCash/Bancontact

Returns are possible within 30 days. More info on this page.

We mainly sell online but sometimes also at events with a merchandise stand. Follow us on social media to stay updated on where we will be.

We are always looking for enthusiastic festival lovers who want to promote our products. For more info, send an email to: support@festivalsupply.eu