Privacy Statement

In this Privacy Statement, we explain which data we process and for what purpose we do so. Additionally, you can read about your rights concerning our processing of your personal data in this Privacy Statement. We recommend that you read this Privacy Statement carefully. For questions, you can always contact support@festivalsupply.eu.

Who is Festival Supply?

Festival Supply is a trade name of the private limited company Happy Shopper Group B.V., located at (5061 JR) Oisterwijk at Laarakkerweg 29, registered in the commercial register of the Chamber of Commerce under number 77800303.
When Happy Shopper Group B.V. processes your personal data, Happy Shopper Group B.V. is the data controller.

How does Happy Shopper Group B.V. use your data?

Below is an overview of the purposes for which Happy Shopper Group B.V. processes personal data about you. It specifies which data Happy Shopper Group B.V. uses for each specific purpose, the legal basis for processing the data, and how long Happy Shopper Group B.V. retains the data. To keep it organized, we have grouped everything by type of data flow.

Service provision, customer management, and financial administration

Purpose:	Financial administration
Data:	Company name, Billing address, Bank details (Bank name/IBAN/BIC), Outstanding balance
Legal basis:	Legal obligation
Retention period:	As long as necessary for this purpose
Purpose:	Order management
Data:	Name and address details, Delivery address, Billing address, Email address, Phone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Handling complaints
Data:	Name and address details, Delivery address, Billing address, Email address, Phone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Billing
Data:	Name and address details, Delivery address, Billing address, Email address, Phone number, Payment details, Account number, Order number, Content of the complaint, Chamber of Commerce number, VAT number, Customer number
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Provision of the service itself
Data:	Name and address details, Email address, Case details, Financial details, Data needed to deliver the service, Data generated during the service
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Handling complaints
Data:	Name and address details, Email address, Case details, Financial details, Data needed to deliver the service, Data generated during the service
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Billing
Data:	Name and address details, Email address, Case details, Financial details, Data needed to deliver the service, Data generated during the service
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose

Marketing

Purpose:	Direct marketing
Data:	Name, Name and address details, Email address, Phone number, Click behavior, Surf behavior, Product interest, Social media account, User ID, Order history, Postal/billing address
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	Affiliate marketing
Data:	Name, Name and address details, Email address, Phone number, Click behavior, Surf behavior, Product interest, Social media account, User ID, Order history, Postal/billing address
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	Newsletter
Data:	Name, Name and address details, Email address, Phone number, Click behavior, Surf behavior, Product interest, Social media account, User ID, Order history, Postal/billing address
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	Retargeting
Data:	Name, Name and address details, Email address, Phone number, Click behavior, Surf behavior, Product interest, Social media account, User ID, Order history, Postal/billing address
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	Social media marketing
Data:	Name, Name and address details, Email address, Phone number, Click behavior, Surf behavior, Product interest, Social media account, User ID, Order history, Postal/billing address
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose

Website

Purpose:	Website analytics
Data:	Surf behavior, Location
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	A/B testing
Data:	Surf behavior, Location
Legal basis:	Legitimate interest
Involved interest:	Commercial interest
Retention period:	As long as necessary for this purpose
Purpose:	Offering account
Data:	Name, Address, Email address, Username, Password, User ID, Message content
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Posting messages or reviews
Data:	Name, Address, Email address, Username, Password, User ID, Message content
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose
Purpose:	Chat function
Data:	Name, Address, Email address, Username, Password, User ID, Message content
Legal basis:	Performance of the contract
Retention period:	As long as necessary for this purpose

How do we obtain your personal data?

Happy Shopper Group B.V. possesses your data because you have provided it to us.

What are your rights?

Under the European General Data Protection Regulation, you have several rights regarding your data and its processing.

Access

You can always view and, if necessary, modify your own (personal) data in your account. If you wish to see the personal data recorded about you by Happy Shopper Group B.V., you can submit a request for access.

Amend

If you want to make changes to the personal data you have seen following an access request and you cannot change it yourself in your account, you can request this from Happy Shopper Group B.V.. You can request that Happy Shopper Group B.V. alters,
corrects, supplements, deletes, or shields your data.

Restrict processing

Additionally, under conditions, you have the right to request Happy Shopper Group B.V. to restrict the processing of your personal data.

Right to object

If a particular processing takes place on the basis of the ‘legitimate interest’ of Happy Shopper Group B.V. or a third party, you have the right to object to this processing.

Data transfer

You have the right to obtain your personal data from Happy Shopper Group B.V. Happy Shopper Group B.V. will provide these in a structured and commonly used format that can easily be opened in other common digital systems. This way, you can also transfer your data to another provider.

Withdrawing consent

In all cases where the legal basis for certain data processing is your consent, you have the right to withdraw that consent. This does not affect the past, but it does mean that we may not process those data anymore. It may be
that Happy Shopper Group B.V. can no longer provide you with certain services as a result.

Response by Happy Shopper Group B.V.

A request can be sent to support@festivalsupply.nl. Happy Shopper Group B.V. will fulfill your request as soon as possible and in any case no later than one (1) month after Happy Shopper Group B.V. has received such a request. If Happy Shopper Group B.V. denies your request, we will indicate in our response why the request was denied.

Recipients of personal data

It may be that Happy Shopper Group B.V. is obliged to provide your data to a third party, for example, on the basis of a legal obligation.

What are cookies and how does Happy Shopper Group B.V. use them?

Cookies are small pieces of (text) information that are sent to your browser during a visit to the website of Happy Shopper Group B.V. and then stored on the hard drive or in the memory of your computer, tablet, mobile phone, or other device (hereinafter: “Device”). The cookies placed via the website of Happy Shopper Group B.V. cannot damage your Device or the files stored on it. When we refer to ‘cookies’, we mean not only these small pieces of (text) information but also similar techniques through which information is collected, such as device fingerprinting.

Can this Privacy Statement be modified?

This Privacy Statement may be
modified. Therefore, we advise you to regularly review the Privacy Statement for any changes.

Where can you go with complaints and questions?

If you have any questions about this Privacy Statement and how Happy Shopper Group B.V. uses your data, you can send an email to support@festivalsupply.nl. If you have a complaint about how Happy Shopper Group B.V. processes your data, you can send an email to support@festivalsupply.nl. You can also always contact the competent national authority in the field of privacy protection. In the Netherlands, this is the Authority for Personal Data.